SSQ Insurance continues to monitor the COVID-19 situation very closely.  In doing so, we are making sure to adjust to any developments in the health crisis and to new information that becomes available : Good news!

COVID-19 : SSQ Insurance / New travel insurance measures

The circumstances surrounding COVID-19 are causing delays in the processing of paper documents : Information

COVID-19 : SSQ Insurance / Delays with the processing of mail and cheque payments

Registration on the list of ACR subscribers

The ACR would like to obtain the e-mail addresses of insurance participants in order to send out communications by e-mail.

A newsletter will be published in the near future, and we would be delighted to count you among the subscribers.



We use an automated platform to manage the list of subscribers and send information e-mails from the Advisory Committee for Retirees (ACR). By entering your e-mail address and clicking on “Register”, you agree that the information provided be sent to us in accordance with our confidentiality policy and conditions of use. Please note that a de-registration form is available on the “Contact Us” page, and that you always have an opportunity to unsubscribe when you receive an information e-mail from the ACR.

Due to the exceptional circumstances in connection with COVID-19, SSQ Insurance is taking measures to contribute to the health of insured persons and healthcare professionals : Information

COVID-19 : Prior authorizations extended

This guide is designed to enable Quebecers to make the best possible decisions to protect their health and the health of their loved ones during the COVID-19 pandemic: Self-care Guide - COVID-19

Gouvernement du Québec  -  Covid-19  -  Self-care Guide

If you have questions about the travel Insurance, please visit the Home page of the CanAssistance : Home page CanAssistance

Request a trip cancellation: Forms associated with different situations

CanAssistance - Travels

If you have questions about the coronavirus and your travel insurance options? Find the answers in our Frequently Asked Questions! : Coronavirus FAQ

SSQ Insurance   -   Coronavirus  FAQ

Are you worried about the coronavirus pandemic? Information page: Psychological assistance over the phone

SSQ Insurance - Phychological assistance over the phone

Moving and change of address

The ACR does not keep a contact information database for insurance participants. SSQ Insurance sends out all documentation concerning your insurance plan by regular mail. Consequently, you must notify the insurer, and not the ACR, if you change your address.

You can easily contact the insurer via the Customer Centre on the SSQ website, or by calling 1 888 651-8181 (toll-free).

Use the insurer’s mobile application to make your claims!

If you use SSQ’s mobile application for certain types of claim, you will receive your reimbursement within 48 hours.

However, you must be registered for SSQ’s Customer Centre, and for the direct deposit service.

If you would like additional information, please contact SSQ’s Customer Service Department by calling 1 888 651-8181.