What type of situation does trip cancellation insurance cover?

The following situations apply before your departure if your insurance includes trip cancellation coverage:

If the Government of Canada's travel health notice for your travel destination changes from Level 1 or 2 at the time of purchase to Level 3* before your departure, then it is possible to cancel your trip.  Il you decide to travel, you will still be covered for travel assistance (emergency medical expenses including COVID-19) for as long as the Government of Canada's travel health notice level does not change to Level 4*.

If the Government of canada's travel health notice for your travel destination changes form Level 1, 2 or 3 at the time of purchase to Level 4* before your departure, then it is possible and recommended that you cancel your trip.  If you do not, you will not be covered for travel assistance.

*The Government of Canada issues 4 travel health notices for travel destinations as follows:

   -  Level 1 - Practise usual precautions

   -  Level 2 - Practise special precautions

   -  Level 3 - Avoid all non-essential travel

   -  Level 4 - Avoid all travel

Government of Canada: Travel health notices


CanAssistance - Travels

If you have questions about the travel Insurance, please visit the Home page of the CanAssistance : Home page CanAssistance

Request a trip cancellation: Forms associated with different situations

Registration on the list of ACR subscribers

The ACR would like to obtain the e-mail addresses of insurance participants in order to send out communications by e-mail.

A newsletter will be published in the near future, and we would be delighted to count you among the subscribers.



We use an automated platform to manage the list of subscribers and send information e-mails from the Advisory Committee for Retirees (ACR). By entering your e-mail address and clicking on “Register”, you agree that the information provided be sent to us in accordance with our confidentiality policy and conditions of use. Please note that a de-registration form is available on the “Contact Us” page, and that you always have an opportunity to unsubscribe when you receive an information e-mail from the ACR.

Use the insurer’s mobile application to make your claims!

If you use SSQ’s mobile application for certain types of claim, you will receive your reimbursement within 48 hours.

However, you must be registered for SSQ’s Customer Centre, and for the direct deposit service.

If you would like additional information, please contact SSQ’s Customer Service Department by calling 1 888 651-8181.

Moving and change of address

The ACR does not keep a contact information database for insurance participants. SSQ Insurance sends out all documentation concerning your insurance plan by regular mail. Consequently, you must notify the insurer, and not the ACR, if you change your address.

You can easily contact the insurer via the Customer Centre on the SSQ website, or by calling 1 888 651-8181 (toll-free).

SSQ Insurance   -   Coronavirus  FAQ

If you have questions about the coronavirus and your travel insurance options? Find the answers in our Frequently Asked Questions! : Coronavirus FAQ

What is a prior authorization drug?

To be eligible for reimbursement, some very expensive drugs and those that have a risk of inappropriate use must have prior authorization from SSQ Insurance.  To obtain such authorization, you must have a prior authorization form completed by your attending physician and submited to SSQ Insurance for analysis. Frequently asked questions

SSQ Insurance has put several tools at your disposal:

   -  The list of all the drugs that require prior authorization 

   -  When you login to your ACCESS | Plan Members account, click on Health Care/Access to Health Care Services on the            main menu.

   -  Contact SSQ Insurance Customer Services by calling 1-877-651-8080 or by sending an email to Clientele@ssq.ca.

   -  When your claim is submitted online at the pharmacy

Gouvernement du Québec  -  Covid-19  -  Self-care Guide

This guide is designed to enable Quebecers to make the best possible decisions to protect their health and the health of their loved ones during the COVID-19 pandemic: Self-care Guide - COVID-19

SSQ Insurance - Phychological assistance over the phone

Are you worried about the coronavirus pandemic? Information page: Psychological assistance over the phone