SSQ Insurance continues to monitor the COVID-19 situation very closely. In doing so, we are making sure to adjust to any developments in the health crisis and to new information that becomes available : Good news!
The circumstances surrounding COVID-19 are causing delays in the processing of paper documents : Information
The ACR would like to obtain the e-mail addresses of insurance participants in order to send out communications by e-mail.
A newsletter will be published in the near future, and we would be delighted to count you among the subscribers.
Due to the exceptional circumstances in connection with COVID-19, SSQ Insurance is taking measures to contribute to the health of insured persons and healthcare professionals : Information
This guide is designed to enable Quebecers to make the best possible decisions to protect their health and the health of their loved ones during the COVID-19 pandemic: Self-care Guide - COVID-19
If you have questions about the travel Insurance, please visit the Home page of the CanAssistance : Home page CanAssistance
Request a trip cancellation: Forms associated with different situations
If you have questions about the coronavirus and your travel insurance options? Find the answers in our Frequently Asked Questions! : Coronavirus FAQ
Are you worried about the coronavirus pandemic? Information page: Psychological assistance over the phone
The ACR does not keep a contact information database for insurance participants. SSQ Insurance sends out all documentation concerning your insurance plan by regular mail. Consequently, you must notify the insurer, and not the ACR, if you change your address.
You can easily contact the insurer via the Customer Centre on the SSQ website, or by calling 1 888 651-8181 (toll-free).
If you use SSQ’s mobile application for certain types of claim, you will receive your reimbursement within 48 hours.
However, you must be registered for SSQ’s Customer Centre, and for the direct deposit service.
If you would like additional information, please contact SSQ’s Customer Service Department by calling 1 888 651-8181.