CanAssistance - Travels

If you have questions about the travel Insurance, please visit the Home page of the CanAssistance : Home page CanAssistance

Request a trip cancellation: Forms associated with different situations

Registration on the list of ACR subscribers

The ACR would like to obtain the e-mail addresses of insurance participants in order to send out communications by e-mail.

A newsletter will be published in the near future, and we would be delighted to count you among the subscribers.



We use an automated platform to manage the list of subscribers and send information e-mails from the Advisory Committee for Retirees (ACR). By entering your e-mail address and clicking on “Register”, you agree that the information provided be sent to us in accordance with our confidentiality policy and conditions of use. Please note that a de-registration form is available on the “Contact Us” page, and that you always have an opportunity to unsubscribe when you receive an information e-mail from the ACR.

Use the insurer’s mobile application to make your claims!

If you use Beneva’s mobile application for certain types of claim, you will receive your reimbursement within 48 hours.

However, you must be registered for Beneva’s Customer Centre, and for the direct deposit service.

If you would like additional information, please contact Beneva’s Customer Service Department by calling 1 888 651-8181.

Moving and change of address

The ACR does not keep a contact information database for insurance participants. Beneva sends out all documentation concerning your insurance plan by regular mail. Consequently, you must notify the insurer, and not the ACR, if you change your address.

You can easily contact the insurer via the Customer Centre on the Beneva website, or by calling 1 888 651-8181 (toll-free).